SUPPORT CENTER

How can we help?

Questions about your order, delivery, return or daily drops? Our support team helps you quickly and clearly.

Track & trace support 14-day returns Secure payments
FASTEST WAY

Have your order number ready

For order questions, include your order number, email address and a short description. This helps us solve it faster.

CONTACT US

Send us a message

Choose the topic that fits your question. We aim to reply as soon as possible during support hours.

For urgent order questions, include your order number for faster support.
Payment questions Bancontact, Klarna, Mastercard and other payment methods.
Delivery questions Shipping times, tracking links and delivery updates.
Deal questions Daily drops, limited stock, bundles and discount codes.
QUICK ANSWERS

Before you contact us

Where is my order?

If tracking is available, you receive a track & trace link after shipping. If your tracking has not updated, contact us with your order number.

Can I return my order?

In most cases you can request a return within 14 days after delivery. Products must be unused, complete and in original condition.

Can I pay with Bancontact?

Yes. Bancontact is one of the key payment methods for Belgian customers when available at checkout.

Why is a deal sold out?

Some deals have limited stock or temporary launch pricing. Once the stock or promotion ends, the deal may disappear or change price.

QUESTIONS? ANSWERED FAST

Frequently asked questions

Everything you need to know about ordering, payment, delivery, returns and daily drops at ShopDiscounts.be.

What is ShopDiscounts.be?
ShopDiscounts.be is a Belgian deal shop with daily offers on gadgets, home hacks, beauty finds, gifts, pet deals and practical lifestyle products.
Do new deals really go live every day?
Yes. We work with daily and weekly drops. During launch periods, extra promotions may appear, including hot deals, bundles and limited-time discounts.
Are prices VAT included?
Yes. Product prices are shown clearly and include VAT unless stated otherwise on the product page or during checkout.
How do I know if a deal is temporary?
Temporary deals are marked with labels such as Deal of the Day, Launch Deal, Limited Stock or Today. Some offers end when the stock or promotion window runs out.
Can I pay securely?
Yes. Checkout is handled through secure payment methods. We focus on trusted options for Belgian shoppers, including Bancontact where available.
Can I pay with Bancontact?
Yes. Bancontact is one of the key payment methods for Belgian customers. You can pay securely through the Bancontact button or your banking app when available.
How long does delivery take?
Delivery time may vary by product and is communicated as clearly as possible on the product page or during checkout. Once shipped, tracking is provided when available.
Will I receive track & trace?
Yes. For orders with tracking available, you receive a track & trace link so you can follow your package.
Why can delivery sometimes take longer?
Some products are sourced as limited deals or drops through external suppliers. That can make delivery times vary. We aim to communicate this clearly so there are no surprises.
What are the shipping costs?
Shipping costs are shown during checkout. Promotional free shipping may be available from a minimum order value, for example from €25.
Can I return my order?
Yes. In most cases you have 14 days after receiving your order to request a return. Items must be unused, complete and in original condition. Some hygiene, personalized or sealed products may be excluded.
How do I start a return?
Contact our support team through the contact page. Include your order number, the product and the reason for return so we can help you quickly.
Are all products in stock?
Popular deals can sell out quickly. If a product becomes unavailable, we try to update the product page as soon as possible.
What does limited stock mean?
Limited stock means the product or promotion is available in a restricted quantity. Once the deal is gone, the price or availability may change.
Can I combine discounts?
Sometimes. Certain promotions can be combined with bundle offers or free shipping. Other discount codes may not be stackable. The checkout calculates this automatically.
What are bundles?
Bundles are curated product sets that give you more value when bought together, such as a Home Hack Pack, Car Comfort Pack or Gift Box Under €30.
How do you select products?
We choose products that are easy to understand, solve a clear problem, look strong in video or images and match what Belgian shoppers want. We focus on useful, giftable and price-smart finds.
Do you check product safety?
We pay attention to product information, supplier details and category risk. We avoid high-risk categories, unclear medical claims, unsafe toy claims and risky electronics as much as possible.
Still have a question? Our support team is happy to help with your order, delivery or return.
Contact us